Responsible Gaming at gc22

gc22 is committed to providing a safe, fair, and enjoyable environment for all players in Bangladesh. Our responsible gaming programme gives you the tools, knowledge, and support you need to keep gambling a positive experience — never a harmful one.

21+ Only Self-Exclusion Available Deposit Limits Time-Out Features 24/7 Support

Our Commitment to Safer Play

At gc22, responsible gaming is not a box-ticking exercise — it is a fundamental part of how we operate. These six pillars define our approach to player safety for every registered member in Bangladesh.

Age Verification — 21+

Every gc22 account undergoes mandatory age verification during registration. Players must be 21 years or older to open an account, deposit funds, or place any bet. Accounts that cannot be verified are suspended immediately pending KYC review.

Deposit Limits

You can set daily, weekly, or monthly deposit limits directly from your gc22 account dashboard at any time. Once a limit is set, it takes effect immediately. Increases to existing limits are subject to a 24-hour cooling-off period before activation.

Session Time-Outs

gc22 allows you to set a session time limit that automatically logs you out after a defined period of play. Time reminders are shown on screen at 30-minute intervals so you stay aware of how long you have been playing.

Self-Exclusion

If you feel you need a break from gambling, gc22 offers self-exclusion periods ranging from 30 days to permanent closure. During self-exclusion, your account is fully suspended — you cannot deposit, bet, or log in until the period has elapsed and you formally request reinstatement.

Reality Checks

gc22's reality check feature sends you periodic in-session notifications showing your net win/loss position and total time spent playing in that session. These reminders help you make informed decisions about whether to continue or take a break.

24/7 Support

Our English-speaking support team is available around the clock via live chat and email. If you are concerned about your gambling habits or those of someone you know, our team can guide you to the right tools and resources — no judgement, no delays.

Recognising the Warning Signs

Gambling is an enjoyable pastime for the vast majority of gc22 players in Bangladesh. However, for a small number of individuals, gambling can develop into a harmful habit that affects their finances, relationships, and mental wellbeing. Recognising the early warning signs is the most important step toward addressing a potential problem.

gc22 urges you to reflect honestly on your own gambling behaviour. If any of the statements below apply to you, we encourage you to take immediate action using the tools described in this page, or to reach out to our support team for a private conversation.

Spending more money on gambling than you originally intended or can afford to lose.

Chasing losses by placing bigger or more frequent bets to try to recover money already lost.

Spending increasing amounts of time gambling, often at the expense of work, family, or sleep.

Hiding your gambling activity from family members or close friends out of shame or fear.

Feeling restless, irritable, or anxious when you try to cut back or stop gambling.

Borrowing money, selling possessions, or neglecting essential bills in order to fund gambling.

Needing to gamble with progressively larger amounts of money to feel the same level of excitement.

Making repeated unsuccessful attempts to cut down, control, or stop your gambling behaviour.

Remember: Experiencing one or more of these signs does not mean you have a gambling disorder — it means it is the right time to pause, reflect, and use the responsible gaming tools available to you on gc22.

gc22 Responsible Gaming Tools

gc22 provides a comprehensive suite of player protection tools that you can activate at any time from your account dashboard. All tools are free to use and take effect immediately (except for limit increases, which are subject to a mandatory 24-hour cooling-off period to protect players from impulsive decisions).

Financial Control

Deposit Limits

Set a maximum deposit amount per day, per week, or per calendar month. Once your limit is reached, no further deposits are accepted until the next period begins. Limit reductions are instant; increases require 24-hour confirmation.

Financial Control

Loss Limits

Set a maximum net loss amount per day, week, or month. When your accumulated losses in a period reach your set threshold, gc22 will automatically suspend betting and gaming activity for the remainder of that period.

Time Management

Session Limits

Define the maximum length of a single continuous gaming session. When your session limit is reached, you will be automatically logged out. You may log back in after taking a break, but the break duration is entirely your choice.

Time Management

Reality Checks

Receive on-screen notifications at 30-minute intervals during active play showing your session duration, total bets placed, and net position. These reminders are designed to interrupt autopilot behaviour and encourage conscious decision-making.

Short Break

Cooling-Off Period

Take a short break from gambling by activating a cooling-off period of 24 hours, 7 days, or 30 days. During a cooling-off period, your account remains open but deposits and gameplay are suspended. The period cannot be shortened once activated.

Extended Break

Self-Exclusion

Request a full self-exclusion for 6 months, 1 year, 3 years, or permanently. Self-exclusion closes your account to all gambling activity. Reinstatement after a fixed-term exclusion requires a formal written request and a 7-day review period.

All responsible gaming tools are accessible via Account Dashboard → Responsible Gaming Settings. If you have difficulty locating these settings, contact our support team via live chat for guided assistance.

How to Set Your Deposit Limits

Setting a deposit limit on gc22 takes less than two minutes. Follow the steps below to put a spending boundary in place before your next session. We recommend all players — not just those experiencing difficulties — set a deposit limit that reflects their personal entertainment budget in Bangladeshi Taka.

  • 1
    Log in to your gc22 account

    Use your registered mobile number or username and password to access your account. Two-factor authentication is recommended for all accounts.

  • 2
    Navigate to Account Dashboard

    Click on your account icon in the top right corner of the screen and select "Account Dashboard" from the dropdown menu that appears.

  • 3
    Select Responsible Gaming Settings

    Within the dashboard, locate the "Responsible Gaming" tab in the left-hand settings menu. This section contains all player protection tools available on your account.

  • 4
    Choose your limit type and amount

    Select "Deposit Limits" and choose whether you want to set a daily, weekly, or monthly limit. Enter your chosen amount in Bangladeshi Taka (e.g., ৳5,000 per week) and confirm.

  • 5
    Confirm via OTP

    A one-time verification code is sent to your registered mobile number. Enter the OTP to confirm your limit. The limit takes effect immediately upon successful verification.

Important: Requests to increase an existing deposit limit are subject to a mandatory 24-hour waiting period. This cooling-off rule exists to ensure that limit increases reflect a considered decision, not an impulsive one made in the heat of a session.

Self-Exclusion at gc22

Self-exclusion is the most comprehensive player protection tool available on gc22. When you activate self-exclusion, your account is fully suspended for the duration you select. During the exclusion period:

  • You cannot log in to your gc22 account.
  • All pending deposits are blocked and any funds in your wallet can be withdrawn to your registered bKash, Nagad, or bank account.
  • All pending bonuses are forfeited.
  • You will be removed from all gc22 marketing communications for the duration of the exclusion.
  • gc22 support will not process any requests to shorten or cancel an active exclusion period.

Self-exclusion periods available at gc22 are: 6 months, 1 year, 3 years, and permanent. Permanent self-exclusion results in irreversible account closure — it cannot be undone under any circumstances.

To request self-exclusion, go to Account Dashboard → Responsible Gaming Settings → Self-Exclusion, or contact our support team directly via live chat or at [email protected]. Self-exclusion requests submitted to support are processed within one hour of receipt, 24 hours a day.

Note on reinstatement: After a fixed-term self-exclusion period expires, your account is NOT automatically reopened. You must submit a written reinstatement request to [email protected]. gc22 applies a minimum 7-day review period before any reinstatement is approved, during which our support team may contact you to confirm your decision.

Protecting Minors

gc22 operates a strict 21+ policy. Gambling is legal only for adults aged 21 years and above, and gc22 takes every reasonable step to prevent minors from accessing the platform. Our age verification measures include:

  • Date-of-birth declaration at account registration.
  • Mandatory KYC document verification (National ID Card or Passport) before any withdrawal is processed.
  • Triggered age re-verification if account activity raises any age-related concern.
  • Immediate account suspension if a minor is identified at any stage — with all relevant funds returned and the incident recorded.

If you are a parent or guardian and are concerned that a minor in your household may be accessing gc22 or other gambling platforms, we recommend using parental control tools available through your internet service provider or device settings to restrict access to gambling websites. Common parental control software and services available in Bangladesh include built-in Android parental controls, Google Family Link, and ISP-level content filtering offered by providers such as Grameenphone and Robi Axiata.

21+ Policy — Strictly Enforced

gc22 will never knowingly allow anyone under the age of 21 to open an account, make a deposit, or place a bet. If you suspect an underage individual has registered on gc22, please contact us immediately at [email protected]. All reports are treated with strict confidentiality and acted upon immediately.

Getting Help

Seeking help for a gambling problem is a sign of strength, not weakness. If you believe your gambling has become a problem — or if someone close to you is struggling — gc22 encourages you to reach out. Our support team is trained to handle these conversations with empathy, discretion, and practical guidance.

You can contact gc22 directly via live chat or by emailing [email protected]. Our team is available 24 hours a day, 7 days a week, Bangladesh Standard Time (UTC+6). All responsible gaming conversations are handled confidentially and are never shared with third parties other than as required by law.

In addition to gc22's internal support, players in Bangladesh who are experiencing gambling-related difficulties may benefit from speaking to a trusted doctor, counsellor, or mental health professional. Describing the nature and extent of your gambling activity clearly will help any professional provide the most relevant advice and support. gc22 does not endorse any specific external organisation, but we encourage any player in distress to seek professional support without delay.

gc22 support agents will never judge you for reaching out about a gambling concern. Every responsible gaming conversation is handled privately, and any account tools you request — deposit limits, cooling-off periods, self-exclusion — are activated by our team with care and without question.

Quick Self-Assessment

Answer these questions honestly to help you reflect on your gambling habits. If you answer "Yes" to two or more, we encourage you to speak with our support team or activate a responsible gaming tool from your account dashboard.

Have you spent more money gambling in the past month than you originally planned?

Have you ever tried to win back money you lost by gambling more shortly afterward?

Have you hidden your gambling activity or the amount you spend from someone close to you?

Has gambling caused you to neglect work, family responsibilities, or financial obligations?

Have you felt anxious, irritable, or restless when attempting to reduce or stop gambling?

Have you borrowed money or sold valuables to fund your gambling activity?

If you answered "Yes" to two or more of the above, please contact our support team at [email protected] or activate a responsible gaming tool from your account settings today.

Common Questions About Responsible Gaming

Can I set a deposit limit before making my first deposit?

Yes. You can set a deposit limit at any point after account registration — including before you make your first deposit. gc22 recommends setting a limit as part of your initial account setup.

How quickly does a cooling-off period take effect?

Cooling-off periods activated via your account dashboard take effect immediately. If you request a cooling-off period through our support team, it will be activated within one hour of your request being received.

Can I increase my deposit limit if I change my mind?

Yes, but not immediately. Requests to increase an existing deposit limit are subject to a mandatory 24-hour cooling-off period. This delay is a deliberate safeguard to ensure the decision is considered rather than impulsive.

What happens to my wallet balance during self-exclusion?

Your remaining wallet balance is fully available for withdrawal to your registered bKash, Nagad, Rocket, or bank account during self-exclusion. Simply contact our support team to arrange the withdrawal before your account is suspended.

Will gc22 contact me during my self-exclusion period?

No. Once self-exclusion is active, gc22 removes you from all promotional and marketing communications for the duration of the exclusion. You will receive only essential account administration communications if required by law or for security purposes.

Is my responsible gaming request kept confidential?

Absolutely. All responsible gaming requests — including self-exclusion, deposit limit changes, and support conversations about gambling problems — are handled with strict confidentiality. This information is never shared with third parties other than as required by applicable law.

21+ Only  ·  Play Responsibly

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Set your limits, play within your means, and enjoy everything gc22 has to offer — from cricket betting and slots to our full casino game collection. Our responsible gaming tools are always just one click away.

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